Privacy & Cookie Policy

1. Introduction

DR Hair Loss ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, purchase our products, or utilize our remote blood testing services.

2. Information We Collect

2.1 Personal Information

  • Name, address, and contact details
  • Date of birth
  • Gender
  • Payment information
  • Medical history relevant to hair loss
  • Prescription information
  • Photos of your scalp (when provided)
  • Blood test results
  • Healthcare provider information

2.2 Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data
  • Website interaction patterns

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Provide remote blood testing services
  • Analyze blood test results
  • Issue appropriate prescriptions through our licensed healthcare providers
  • Send product recommendations
  • Communicate about your treatment
  • Process payments
  • Improve our products and services
  • Comply with legal obligations
  • Send important product safety updates
  • Conduct research and analysis (in anonymized form)

4. Medical Information & Prescriptions

4.1 Blood Testing Services

  • Blood test kits are processed by certified laboratory partners
  • Results are reviewed by qualified healthcare professionals
  • Data is stored securely in compliance with healthcare regulations
  • Laboratory partners are bound by strict confidentiality agreements

4.2 Prescription Services

  • Prescription information is handled in accordance with medical regulations
  • Only licensed healthcare providers have access to prescription details
  • Prescription history is maintained as required by law
  • All communication about prescriptions is encrypted

5. Data Security

We implement appropriate security measures including:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Regular security assessments
  • Limited staff access to personal information
  • Compliance with healthcare data protection standards
  • Regular staff training on data protection
  • Secure disposal of blood testing materials

6. Sharing Your Information

We may share your information with:

  • Laboratory partners for blood testing
  • Licensed healthcare providers for prescriptions
  • Payment processors
  • Shipping partners
  • Regulatory bodies (when required by law)
  • Professional advisers and insurers

We never sell your personal information to third parties.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for data processing
  • Receive a copy of your data
  • Lodge a complaint with data protection authorities
  • Opt-out of marketing communications

8. Product-Specific Privacy Considerations

8.1 Blood Testing Kits

  • Collection materials are labeled with unique identifiers
  • Results are stored securely for the period required by law
  • Anonymous data may be used for research purposes

8.2 Prescription Products

  • Prescription history is maintained securely
  • Regular audits of prescription data handling
  • Strict access controls for prescription information

8.3 Hair Care Products

  • Purchase history is maintained for customer service
  • Product preferences may be used for recommendations
  • Safety information is stored for regulatory compliance

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

10. International Data Transfers

If we transfer your data internationally, we ensure appropriate safeguards are in place.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised date.

12. Retention of Information

We retain your information for:

  • Medical records: As required by healthcare regulations
  • Purchase history: 7 years for tax purposes
  • Blood test results: As required by laboratory standards
  • Prescription records: As required by medical regulations

13. Contact Us

For privacy-related queries:

Email: [Privacy Email] Phone: [Privacy Contact Number] Address: [Business Address]

For medical emergencies, please contact your local emergency services.

14. Legal Basis for Processing

We process your data based on:

  • Consent
  • Contract fulfillment
  • Legal obligations
  • Legitimate business interests
  • Medical treatment necessity

15. Cookie Policy

Please refer to our separate Cookie Policy for details about our use of cookies and similar technologies.